Courtesy: A Telephone Etiquette

Do you observe proper telephone etiquette? Are you rude when talking with somebody over the phone? In short, are you courteous? The reason why I am asking these questions is that, I answered a call from a very rude person at work today. Working as Customer Service Associate requires patience and enthusiasm. And we always observe courtesy. I have those.

But if patience is tested by a rude person, enthusiasm is gone. I kept my cool at work…tried to think positively.

I just want to imply that it does not cost to be polite.

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Super…Hyper…I Am The Best!

Sunday. I was working double time because I was all by myself at the Customer Service. I thought K is working with me but she did not show up. I was not sure if she called our manager this afternoon.

Anyway, I was like I drank an energy drink. I was in a super and hyper condition while working on my tasks. Though I am really used to work in a stressful environment, I did not expect the rush today. Good thing there is N, our cashier, who helped me with the switchboard while I was wrapping packages. N said I am the best Customer Service they had for years. Of course my heart is happy! I am so thankful.

I got everything caught up until the closing time. What is cool is that the managers assisted me with the closing procedures. Ugh! What a tough day. But then, they said I am wonderful and it makes me feel great.

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