Customer Complaint

I was bad trip at work this evening. This is what I get by being very helpful with customers. See, a customer will complain about me on Monday. About what? For trying to help. She said that I was rude and she felt aggravated though all I wanted to do is to help her with a purchase. According to her, I was thinking that she will get out of the store with the merchandise.

Things happen at the same time that time. After dealing with that customer, the phone started to get crazy and two customers are in line waiting to get their transaction done.

The story about the complain is not complicated. The customer just wanted to make me feel bad about what happened to her gift card and the merchandise that she cannot purchase with it. Oh well, I will wait for her to call on Monday. She is very welcome to talk to my manager anytime.

You cannot please everybody. And that is true. Though you gave your best customer service, still, some people do not appreciate you.

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Always Double Check The Amount Paid Before Finalizing Check Payments

It has always been a policy in every business to always ask for verification or a proof of identification on check payments. This is a way of preventing fraud in any transactions.

We had a problem with one employee at the store recently. She processed check payments but she mistakenly typed the amount twice. As what the auditor’s report showed, the amount paid and validated did not matched with the amount written in figures on the check. The employee have done the error twice. The manager warned her twice too. I heard that when she do it again the third time, she will be out. It is going to be sad. I hope she learns this time.

So be careful in accepting check for payment. Always double check the amount paid against the written amount on the check. Also, look for security marks on checks too.

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