Lucky People Generate Good Fortune

Do you feel lucky? You should. Because if you feel lucky, you will get lucky…just like what my blogger friend Yenzz of See ‘N Read said on her messenger status.

“Lucky people generate good fortune via four basic principles. They are skilled at creating and noticing chance opportunities, make lucky decisions by listening to their intuition, create self-fulfilling prophecies via positive expectations, and adopt a resilient attitude that transforms bad luck into good.”

But you should keep on trying to achieve whatever dream you have and maintain the good attitude on every kind of situation. Be optimistic. Strive to be happy.

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Success On The Challenge

Success!!! I passed the driving/road test this morning. After failing Wednesday last week for bad left turns, I did them today real good. Woohoo! Plus, my parallel parking went well after practicing hard for an hour yesterday.

Now I can drive by myself going to and from work. Also I can drive and have lunch with my husband.

Another challenge is successfully done. I am so proud of myself for passing the road test. Driving is a continuous learning process. I know, I need to work on my control more. Becoming a good driver needs the right attitude and discipline.

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Patience, Self-Control, And Cheerful Attitude

Arggh!!! The customer service department was in heat late afternoon yesterday. A couple of unpleasant situation were encountered…by me. There was the “small scene” made by a guy associate. Then two customers were fussy about something.

The first one was fixing to make a payment for his credit card when he realized the billing statement was not on hand. So he called the credit services and spoke with somebody there. I guess he did not like what he was told so he was like whining about it and got to the point where our store manager spoke to him explaining the whole situation about his credit card. Perhaps he got tired of calling the credit services again, he decided to leave the store. The second customer was making a return for the pair of shoes she bought more that a week ago. Actually she already went to the shoe department but did not took her return because she did not want the gift card idea. Well, she has two merchandise in her receipt-a pair of shoes and a purse. She made two mode of payments…debit card and gift card. But she paid the higher amount item (purse) with a gift card. Our return procedure is, crediting the refund to the original tender of purchase and to the tender which paid the high amount on the receipt. So the only option we can give her was a gift card for the shoes return. She did not want that because she paid for it with her debit card.

Anyway, I asked the approval of a manager to transfer the gift card amount to her debit card, which she agreed to. After all the work and transaction copies were printed for both of us, she hysterically whined about the copies because she wants a register print receipt (journal receipt copy) for the transaction. I told her that this type of transaction will not go to the register because we are transferring the money from the gift card to her debit card. The system print out is the proof of the transfer transaction. The customer insisted. There was nothing I can do because it is not possible. So I called a manager to deal with her. Even the manager explained hard to the customer about the procedure. She did not accepted it but she took the print out and left.

There are different situations dealt in the workplace everyday. Working in customer service requires patience, self-control, and cheerful attitude. You have to be wise too. Sometimes, in situations mentioned above, you need to be calm. And that is what I am doing whenever I encounter customers with attitude.

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