Courtesy: A Telephone Etiquette

Do you observe proper telephone etiquette? Are you rude when talking with somebody over the phone? In short, are you courteous? The reason why I am asking these questions is that, I answered a call from a very rude person at work today. Working as Customer Service Associate requires patience and enthusiasm. And we always observe courtesy. I have those.

But if patience is tested by a rude person, enthusiasm is gone. I kept my cool at work…tried to think positively.

I just want to imply that it does not cost to be polite.

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